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Your Privacy Is Built Into Every Account

When you open an account at hkpoll, your personal information stays secure and under your control.

Clear, direct policy languageYour account rights explainedOne-click support contact

What We Collect and Why

hkpoll Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your hkpoll account starts with your name, email and phone number. When you deposit via DANA, OVO, GoPay or QRIS, we receive transaction details to verify your payment method and process withdrawals. We collect play history and device information to keep your account secure and prevent

1
fraud. Your data is stored on encrypted servers and retained only as long as your account is active, plus 60 days after closure for compliance. We do not sell your personal information to third parties. Where local law permits, we may use your email for account
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updates and promotional information; you can opt out anytime in your account settings.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

Contact Our Privacy Team

Team online

Live Chat

Open the chat widget in your account lobby. Our team responds within 2 hours, seven days a week. Ask about your data, request a copy or report a concern.

Email Support

Write to [email protected] with your account email and full request. We reply within 24 hours with your privacy inquiry details and next steps.

Account Settings

Head to Settings > Privacy & Data in your hkpoll dashboard. View your stored information, manage cookie preferences and download your account data instantly.

HOW WE PROTECT YOU

Security and Account Control

Encryption & Storage

Your account login, payment details and play history are encrypted using industry-standard TLS 1.3. Data is stored on redundant servers with automatic backups. We audit access logs monthly.

Cookie Transparency

We use essential cookies to keep you logged in and secure, analytics cookies to understand how the lobby works, and marketing cookies you can disable. View and manage all cookies in Settings > Cookies.

Data Retention

Active account data lives on our live servers. When you close your account, we retain transaction records for 60 days for regulatory compliance, then delete personal identifiers permanently.

Your Rights

You can request a copy of all your data, ask us to correct errors, delete non-essential information or port your account history. Email [email protected] with 'Data Request' in the subject line.

Third-Party Sharing

We share account and transaction data only with payment processors and fraud-prevention services where local law requires it. We never sell your information to marketers or data brokers.

Policy Changes

If we update this privacy policy, we notify you via email at least 30 days in advance. Continued use of your account after changes means you accept the new terms.

Questions About Your Data

Your personal information is anonymised and deleted within 60 days of closure. Transaction records for compliance are kept separately and cannot be linked to you. You can request permanent deletion by emailing [email protected].

Yes. Go to Settings > Privacy & Data and click Download My Data. You receive a complete file within 24 hours. It includes your profile, deposits, withdrawals, play history and any notes from support interactions.

No. We use cookies only within the hkpoll lobby to keep you logged in and improve the experience. We do not place tracking cookies on external websites. You can disable marketing cookies in your privacy settings anytime.

Only authorised support staff and fraud-prevention systems access your data when needed. Depends on local law whether we can share data with external authorities. Staff access is logged and audited monthly for security.

Open Settings > Profile and update your name, phone or email directly. For payment method changes or address updates, contact live chat or email [email protected] and we verify the change within 2 hours.

Payment tokens are stored securely; your full card or wallet details are never saved. Deposits and withdrawals are processed through encrypted connections. Tokens are deleted 90 days after your last transaction using that method.

Yes. Click Unsubscribe in any email or text we send you. You can also go to Settings > Communications and toggle off promotional messages. Account security emails cannot be disabled; they are sent only when your account needs attention.

Your Privacy Is Built Into Every Account

Contact Our Privacy Team

Live Chat

Email Support

Account Settings

Security and Account Control

Encryption & Storage

Cookie Transparency

Data Retention

Your Rights

Third-Party Sharing

Policy Changes

Questions About Your Data

01 What happens to my data if I close my account?

02 Can I see what personal data hkpoll has about me?

03 Does hkpoll use cookies to track me across other websites?

04 Who can access my account data inside hkpoll?

05 How do I update or correct my personal information?

06 Is my payment data (DANA, OVO, GoPay, QRIS) stored on hkpoll servers?

07 Can I opt out of marketing emails and SMS?

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