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The Terms That Shape Your hkpoll Account

When you open an account with hkpoll, you're stepping into a platform governed by clear, straightforward rules.

Account access depends on local lawDeposits via DANA, OVO, GoPay, QRISWithdrawal verification required
hkpoll The Terms That Shape Your hkpoll Account
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Contact Us About Terms & Conditions

Questions about what our Terms mean for your account? Our support team is ready to walk you through deposit rules, withdrawal processes, account security, or any policy detail. Reach out through the channel that suits you — live chat is fastest for urgent queries, email for detailed questions, and the help centre has answers to common term-related questions.

Team online

Live Chat Support

Open the chat widget in-lobby or on this page. Our team responds within minutes during peak hours. Available seven days a week from 08:00 to 23:00 Jakarta time.

Email Support

Send detailed questions about our terms to [email protected]. We aim to respond within four hours on business days. Include your account username so we can reference your specific situation.

Help Centre

Browse our help section for instant answers. Search 'Terms & Conditions' or 'Account Rules' to find articles on deposits, withdrawals, account closure, and dispute resolution.

HOW WE PROTECT YOU

Security, Data and Your Account Rights

Your account security and the confidentiality of your information are core to how we operate.

Account Encryption

Your login credentials and session are protected by industry-standard TLS 1.3 encryption. Every deposit and withdrawal is logged and linked to your verified identity so no one else can access your funds.

Data Retention

We store your account data, transaction history and identity documents for seven years as required by Indonesian financial regulations. After that period, personal identifiers are anonymised and gameplay records are archived offline.

Cookie & Tracking Policy

Cookies on hkpoll track your session, remember your language preference and help us detect fraud. You can disable non-essential cookies in your account settings without losing core functionality.

Data Access Requests

You can request a full copy of your account data, deposits, withdrawals and verification documents. We fulfil these requests within 14 days. Email [email protected] with 'Data Request' in the subject line.

Account Closure & Deletion

You can close your account anytime through Settings > Account Closure. Outstanding balances must be withdrawn first. Account data remains on file for seven years per regulations; you cannot request full deletion before that window.

Dispute Resolution

If you dispute a transaction or claim an account was compromised, contact support immediately. We investigate within 48 hours and restore funds if our error is found. Disputes older than 90 days may require additional verification.

Frequently Asked Questions About Our Terms

Read clear, direct answers to the questions we hear most often about account rules, deposits, withdrawals, data handling and your rights on the hkpoll platform.

No. Our terms forbid duplicate accounts. If we detect multiple accounts linked to the same person, we close all of them and may hold any balance pending investigation. One account per person is the rule — use your real name and verified identity when you open it.

Deposits must come from an account or payment method registered in your name. If you deposit via another person's wallet, we may block the funds and close your account. We verify all deposits against your identity documents. Use only your own payment methods to avoid delays or account suspension.

Most withdrawals clear within one hour to your registered DANA, OVO, GoPay or bank account once we verify your identity and balance. Weekend and holiday withdrawals may take up to 24 hours due to banking delays. Check your transaction history in-lobby to see your withdrawal status in real time.

You can update your phone number, email and mailing address anytime through Settings. Your legal name, date of birth and ID number cannot be changed after verification — these are locked to prevent fraud. If you need to correct them, contact support with your identity documents for manual review.

If we close your account for breach of terms (duplicate account, false identity, etc.), any remaining balance is held for 30 days while we investigate. If you believe the closure was a mistake, email [email protected] with your username and details. We respond within 48 hours. Reinstated accounts may require re-verification.

We retain your account data, transaction records and identity documents for seven years to comply with Indonesian financial regulations. After seven years, personal identifiers are anonymised. You can request deletion of non-essential data (like game preferences) anytime, but core financial records must stay on file by law.

Email [email protected] with your transaction ID and a description of the issue. Our team investigates within 48 hours. If the dispute is older than 90 days, we may request additional proof. Unresolved disputes can be escalated to our compliance team for independent review.